Key Responsibilities:
- Client Management Build and maintain strong relationships with existing clients and new prospects.
- Sales Process Handle the complete sales cycle, including lead generation, quoting, negotiation, and closing.
- Product Knowledge Maintain a strong understanding of product features, benefits, and applications to advise customers effectively.
- Customer Support Follow up with clients post-sale to ensure satisfaction and address any concerns.
- Reporting Maintain accurate daily records of client interactions, sales activities, and follow-ups.
- Target Achievement Meet or exceed monthly sales targets (approx. MUR 1,500,000).
- Collaboration Work closely with the logistics and admin team to ensure timely order processing and delivery.
- Market Feedback Report on customer preferences, competitor activity, and market trends.
- Professional Conduct Uphold honesty, integrity, and a customer-first approach in all interaction
Top Skills Required:
- Sales Experience Proven ability to manage a client portfolio and close sales effectively.
- Customer Relationship Management Ability to build trust and long-term relationships with clients.
- Product Knowledge Willingness to learn and understand technical product details.
- Communication Skills Confident and clear communication with clients and internal teams.
- Negotiation Skills Ability to negotiate deals and handle objections professionally.
- Problem-Solving Quickly resolve customer issues and complaints to maintain satisfaction.
Minimum Qualifications:
Bachelors degree in Business, Sales, or related field.
At least 5 years of experience in a sales or client-facing role, preferably in the hardware or industrial sector.
License & Certification:
- Valid driving license.
- Valid certificate of character (clean background check).
- Technical Skills:
- Familiarity with sales tracking systems and CRMs.
- Basic knowledge of inventory systems and sales reporting.
Other Requirements:
- Strong interpersonal and negotiation skills.
- Detail-oriented and capable of managing multiple client accounts.
- Self-motivated, target-driven, and results-oriented.
- Positive attitude with a proactive approach to customer service.
