Are you passionate about customer service and have a keen interest in the automotive industry?
We are looking for a dedicated and detail-oriented Front Counter Parts Specialist to provide exceptional service to our customers while ensuring efficient parts management.
Your Key Responsibilities:
- Provide courteous and professional assistance to front counter customers.
- Efficiently search and process parts & accessories using the electronic catalog and information management system.
- Verify and process customer orders while ensuring accuracy and timeliness.
- Maintain strict control over credit customer accounts, ensuring purchase orders are obtained before processing and delivery.
- Ensure all cash invoices are settled before delivering parts to customers.
- Present all parts to customers before final delivery to ensure satisfaction.
- Secure a 50% deposit from cash customers for approved quotes requiring special orders.
- Act as a key liaison between service technicians and customers, providing accurate information on parts and accessories.
- Support the workshop by efficiently processing parts requests and repair authorizations.
- Prepare and issue quotes promptly for customers and workshop staff, ensuring minimal delays.
- Follow up on issued quotes and maintain communication with customers to maximize sales opportunities.
- Promote and sell Care & Lifestyle products while offering expert advice on vehicle maintenance and care.
- Conduct careful verification of returned parts from customers or the workshop, ensuring items are in good condition before accepting them back into inventory.
What Were Looking For:
- Higher School Certificate (HSC) or equivalent.
- Experience in a similar role and/or in the automotive industry is an advantage.
Skills & Competencies:
- Strong IT proficiency, including Office 365 and electronic catalog systems.
- Excellent customer service and communication skills in both English and French.
- Knowledge of automotive parts and previous experience in auto parts sales would be a plus.
- Adaptability, flexibility, and a willingness to embrace change.
If you are motivated, customer-focused, and eager to grow in a dynamic work environment, we want to hear from you! Apply now and be part of a team that values expertise, efficiency, and excellent service!
