Responsibilities:
-Coordinate and facilitate training programs for staff, ensuring alignment with hotel standards and service excellence.
-Assess training needs and develop training materials in collaboration with department heads.
-Track training attendance and effectiveness, providing reports to management.
-Support the HR Manager in handling employee inquiries and concerns, promoting a positive workplace culture.
-Assist in the implementation of employee engagement initiatives and recognition programs.
-Ensure adherence to HR policies, labour laws, and hotel standards.
-Maintain accurate employee records and documentation, ensuring confidentiality.
-Prepare regular reports on training progress.
-Analyse data to identify trends and recommend improvements.
-Develop and evaluate training programs for staff members.
-Coordinate training sessions for new hires as well as ongoing employee development.
-Monitor and track training progress for each employee.
-Collaborate with managers to identify training needs and assess training effectiveness.
-Ensure compliance with safety standards and procedures.
-Keep up to date with industry developments and changes in regulations.
-Maintain and update training materials and resources.
-Measure the impact of training initiatives and report on outcomes to senior management.
-Build positive relationships with employees and encourage a culture of learning and development.
Qualifications & Skills:
-Bachelor’s degree in Human Resources, Business Administration, or a related field.
-Previous experience in HR and training coordination, preferably in the hospitality industry.
-Strong understanding of HR principles and practices.
-Excellent communication and interpersonal skills.
-Proficient in Microsoft Office Suite and HR software systems.
-Strong organizational skills and attention to detail.
-Ability to handle sensitive information with confidentiality.
