Position: General Manager
Reports to: Regional Director
Position Overview:
The General Manager drives operational, financial, and strategic objectives. This dynamic leader inspires teams, manages growth, and aligns business goals with the company's mission and values. A proven track record in overseeing operations, managing P&L, and achieving growth in competitive markets is essential.
Key Responsibilities:
Strategic Leadership: Develop and execute the business plan for long-term value.
Align subsidiary objectives with global mission and strategic goals.
Financial Performance: Lead financial management, achieving P&L and balance sheet
targets. Implement financial controls for sustainability.
Business Development: Identify and pursue new opportunities and strategic partnerships to expand market presence.
Brand & Customer Experience: Align brand positioning with global strategy and enhance customer satisfaction through market feedback.
Operational Excellence: Oversee implementation and improvement of Global Service
Network (GSN) and company policies, ensuring compliance with governance and risk management.
People Leadership: Inspire and manage teams, fostering engagement and a high- performance culture aligned with company values.
Compliance & Risk Management: Ensure compliance with legal and fiscal
requirements, maintaining high corporate governance standards.
Key Skills & Competencies:
Strategic Vision: Ability to drive the organization towards long-term goals.
Financial Acumen: Strong skills in financial management and P&L oversight.
Leadership: Exceptional communication skills to engage teams and stakeholders.
People Management: Experience in motivating and developing employees
collaboratively.
Brand Management: Understanding of brand positioning and its role in market leadership.
Risk & Compliance: Knowledge of governance, risk management, and compliance.
Key Performance Indicators (KPIs):
Quality Metrics: Employee engagement, customer satisfaction, adherence to GSN code.
Financial Metrics: Branch EBIT, free cash flow, DSO, turnover targets.
Operational Timeliness: Adherence to budgeting, reporting, and strategic milestones.
