MAIN FUNCTION:
To ensure a premium service to our customers and a smooth, accurate, and timely flow of communication between customers and Workshop for an efficient and effective follow-up of repairs and timely handover of vehicles.
RESPONSIBILITIES:
- To undertake an efficient and personalized reception of customers vehicles as per established standards
- To deal promptly and efficiently with customer complaints
- To coordinate with all relevant parties to ensure that the work delivery standard corresponds to the customers expectations
- To perform a thorough verification and pre-intervention investigation of customer vehicles as per established procedures and secure customer approval for all remedial work to be carried out
- To determine/identify problems with a vehicle and provide the right information to the workshop
- To maintain a systematic and efficient follow-up of customer vehicles
QUALIFICATIONS & EXPERIENCE:
- HSC
- At least 2 years experience in a customer-facing environment
- Knowledge of Mechanic and prior training in customer service would constitute a
- definite advantage
SKILLS & COMPETENCIES:
- Excellent communication skills
- Effective listening and problem-solving skills
- Excellent planning and organisation skills
- High sense of commitment
- Ability to work under pressure and meet deadline
- Ability to work after office hours
