Job Overview:
The Operations Officer will assist the Head of Operations in processing orders and ensuring seamless operational processes from order placement to delivery and after-sales service.
Key Responsibilities:
Order Processing:
- Send order instructions and follow up on orders.
- Conduct order reconciliation.
Garment Stock Management:
- Monitor stock levels and conduct stock meetings with the team.
- Request replenishments and follow up on orders until production is completed and delivered to the store.
Tailor-Made Garment Production:
- Request quotes and send order requests to the Production Team.
- Follow up on orders until delivery to customers.
Complaint Management:
- Work with the Production Team to investigate and resolve quality issues.
Assistance to the Head of Operations:
- Follow up on payments and process refunds as required.
Qualifications & Experience:
- Education: Diploma or BSc in Operations Management or a related field.
- Experience: At least 1 year in a similar role.
Skills & Competencies:
- Strong planning, organizing, and coordination skills.
- Attention to detail and business acumen.
- Excellent interpersonal and teamwork skills.
- Effective oral and written communication.
- Good IT skills.
Additional Job Requirements:
- May require overtime depending on workload.
Key Competencies:
Critical Competencies:
- Motivation: Passion, goal direction, curiosity, initiative, and continuous learning.
- Analytical Thinking: Attention to detail, common sense, and problem-solving.
- Commitment: Drive for results.
- Efficient Communication: Clarity, logic, and structured written communication.
Desirable Competencies:
- Planning & Organization: Stress management, multitasking, and time management.
- Adaptability: Flexibility, teamwork, and ability to manage change.
Value Addition to the Department:
The role ensures outstanding customer service, leading to increased future orders and higher revenue generation. Employees are encouraged to develop their career path from Operations Trainee to Operations Coordinator within six months, with potential growth toward Operations Manager in the future.
Location: Pointe aux Sables
