MAIN FUNCTION:

The Regional Supervisor is responsible to assist the Guarding Manager in the supervision of the guarding activities in his assigned region and ensure customers’ satisfaction.

DUTIES & RESPONSIBILITIES:

Supervise and monitor Security Guards, Officers and Drivers/Supervisors’ performance and build good relationships.
Train new recruits on sites’ specificities.
Ensure that all sites are covered for day and night shift.
Ensure that Drivers/Supervisors know the exact location of all Alarm sites and that they respond timely to alarm intervention requests.
Inspect company vehicles, investigate, and report any damage and misuse.
Perform day and night checks.
Prepare roster, keep it updated and adjust as and when required.
Follow absences and leave requests.
Ensure that accurate attendance is given to Head Office.
Ensure that all the sites receive the necessary proactive visits and meet clients.
Report any abnormalities and follow up for necessary action.
Liaise with clients and ensure that requests and complaints are properly addressed.
Assist the Guarding Manager in surveys.

SKILLS AND COMPETENCIES:

Very good written and verbal communication in French and English.
Very good leadership skills.
Very good reporting skills.
Very good organizational and time management skills.
Ability to deal with persons of diverse background.
Attention to details.
Impartiality.
High sense of confidentiality.
Honesty and integrity.
Disciplined and patience.
Ability to work under pressure.
Ability to work on day and night shift, including weekends and public holidays.
Good team spirit.

QUALIFICATIONS AND EXPERIENCE:

At least a diploma in Management or any other related field.
A previous experience in the security field or any other similar role would constitute a definite advantage.
A previous experience in a supervisory role.
A valid Manual Driving License is a MUST.

Please note that this post requires to be on call 24/24 in case of emergencies.

supervisor jobs

Regional Supervisors