Location: Cybercity Ebene.
For more information, contact our team at 650 3500 between 8 AM and 6 PM, Monday through Friday.
To ensure flawless customer experience, all our consultants have a friendly attitude and love
helping others!
Profile
- 6 months of experience in the field of customer relations (customer service, aviation, call
- center).
- Minimum HSC
- Experience in the tourism or aviation field is a plus.
Your primary missions:
- Receive and handle inbound calls
- Ensure and provide quality of service to customers. That is, handling customer inquiries
- and complaints in a professional manner.
- Manage flight cancellations, rebookings and force majeure situations
- Develop and recommend changes to existing methods and procedures to increase the
- accuracy, efficiency and responsiveness of the Travel Operations department as a whole
- Report technical issues, and customer complaints, among others#
The skills we are looking for:
- Good level of English spoken and written
- Ability to synthesize information (written transcription for monitoring the client file).
- Comfortable to speak to clients on the phone
- Individual who enjoys teamwork.
- Knowledge of Microsoft Office and office software required.
- Able to work in a dynamic environment such as aviation.
- Individual with natural empathy, calm and calm.
What do we offer?
By working with us, you will be entitled to a complete, paid and certified training on the following software:
- AMADEUS
- SABER
- GALILEO
- Opportunity for career development (several positions in operational and support
- functions.). Ramp-up of 300 employees!
- Performance bonus with monthly challenges.
- Meal allowances.
- Allowances for night shifts.
- Flexibility to allow a good work life balance.
- Monday to Sunday (2 days off during the week)
- Several shifts available
- Medical insurance covered by the company
- Transport provided back and forth
- Doctors and psychologists on site
- Ready to take off with us?
Apply now via MyJob or FACEBOOK or call us on 6503500.
