About the job Administrative and Sales Support
Job Title: Administrative and Sales Support
Job Description:
We are currently seeking a dynamic and customer-oriented Administrative and Sales Support to join an amazing team. As a Administrative and Sales Support, you will play a pivotal role in providing exceptional customer service and driving sales within our store. Your primary responsibilities will include greeting customers, assisting with product inquiries, facilitating transactions, and ensuring a positive shopping experience for all patrons.
Key Responsibilities:
Welcome customers as they enter the store and provide assistance as needed.
- Guide customers to specific products and help them make informed purchasing decisions.
- Respond promptly to customer inquiries through various communication channels, including WhatsApp, email, and social media platforms.
Refer complex inquiries or requests to the store manager for resolution.
- Maintain adequate product inventory levels by restocking shelves and organizing merchandise displays.
- Keep the store environment clean and organized to ensure a pleasant shopping atmosphere.
- Process transactions accurately and efficiently, including handling cash, issuing receipts, and managing credit facilities.
- Monitor and manage credit client accounts, including tracking monthly payments and maintaining detailed records.
- Utilize IT skills to communicate with customers and promote products on social media platforms such as Facebook, WhatsApp, and TikTok.
- Create engaging content, including videos and photos, to showcase products and increase sales.
- Research promotional details and pricing information to address customer queries and resolve pricing discrepancies.
Proactively seek feedback from customers to improve service quality.
Maintain and update customer databases with relevant information.
Job Requirements:
- Previous experience in retail sales, particularly in a similar role as a Administrative and Sales Support.
Minimum qualification of SC/HSC.
Age between 20 to 40 years old.
Strong interpersonal and communication skills.
Exceptional multitasking and time-management abilities.
Demonstrated track record of meeting or exceeding sales targets.
Morality certificate required.
Must be physically fit to perform job duties.
Proficiency in IT skills, including social media platforms and basic video/photo editing.
Customer-centric mindset with a commitment to delivering exceptional service.
Professional demeanor and high level of integrity.
Benefits:
Commission offered for achieving high sales targets.
Hours of Work:
Monday to Saturday: 09:00 to 17:00
Public Holiday: 09:00 to 13:00
Sunday: Off