Customer Service Support

About your Role

• Assist the Managers in successfully building clients cases in a
• timely and efficient manner.
• Communicating with existing clients via Whats app, email and phone calls.
• VET documents.
• Follow-up with clients on outstanding documentation.
• Preparation of Online submission for Visa Applications.
• Data entry and file submission management through Government Online portals.
• Making follow up calls.
• Responding promptly and effectively to clients and reporting line queries via phone, & emails.
• Collaborate with other team members in the business for an effective and  positive outcome of client cases.
• Participate to the company social media marketing when required
• Participate actively to radio and newspaper interviews when required.

Personal qualities and behavioral traits

• A flexible and adaptable attitude.
• Great diligence and a can do attitude.
• Excellent written and verbal communication skills both in English and French.
• Excellent organizational and time management skills.
• Capable to work individually after training session.
• Able to take initiative when decision making is required.
• Proficient in English and French.
• Proficient with Microsoft Office suite, Zoom and Teams.
• Dress in a tidy and well-groomed manner and wear any uniform or company branded clothing when requested.

Working hours:

 Monday to Friday: 9 a.m. to 5.00 p.m