Technical Writer/Product Training Content Specialist (Saas)

Description

About the job Technical Writer/Product Training Content Specialist (Saas)(Saas) Product Training & Technical Writer (Saas) - Company: Leading Boutique Consulting Practice (Confidential) - Location: Mauritius (Hybrid / Remote-Friendly) - Employment Type: Full-Time, Permanent - Target Audience: Digital Content Creators, Technical Writers, Instructional Designers, and Product Marketers Are you the bridge between complex software and the users who need it? Our mission is simple: Nurture > Empower > Grow. We are a premier boutique consulting practice specializing in Product Marketing, Customer Success, and Training for B2B software companies. We help global tech providers accelerate their growth by designing frameworks that guide, support, and reliably replicate success at every step of the customer journey. We are seeking a tech-savvy, articulate, and creative Product Training & Content Specialist to join our team in Mauritius. In this unique role, you will be embedded as a dedicated expert supporting a high-growth, US-based client, while remaining a fully supported member of our local practice. If you love diving into new apps, breaking down complex technical features into clear business value, and creating engaging content (from help guides to video tutorials), this is your next big career move. The Opportunity: What You Will Do As our specialist, your day-to-day will blend software education, technical writing, instructional design, and product marketing: - Become the Expert: Deep-dive into the client's SaaS platform to understand its features, integrations, and real-world business use cases. - Create Engaging Content: Draft and design user guides, Help Center articles, release notes, step-by-step tutorials, video scripts, annotated screenshots, and GIFs. - Own the Product Launches: Analyze upcoming software releases, determine what content needs updating, and translate highly technical specs into business-friendly, benefit-led user materials. - Build Visual Assets: Maintain realistic demo environments to record crisp screens, short training videos, and onboarding walkthroughs. - Leverage Modern Tools: Work with top-tier tools (Zendesk, Camtasia, Adobe Creative Cloud, M365) and responsibly use approved Generative AI tools to scale and polish your output.

Requirements

Who We Are Looking For Minimum Requirements: - Education: A Bachelor's degree in Technical Writing, Communications, IT, Marketing, Education, or equivalent practical experience. - Experience: 3 to 5 years in technical writing, SaaS product training, instructional design, or product marketing content creation. - Language: Superior command of the English language with exceptional writing, editing, and proofreading skills (critical for our US market integration). - Portfolio: A selection of work demonstrating your ability to explain software or technology through text, visuals, or video. The "Golden Standard" (An Advantage): Experience managing a knowledge base or customer education portal (e.g., Zendesk). Basic-to-intermediate video production (screen-recording/editing) and graphic design skills. Experience working alongside international product management or customer success teams.

Benefits

Why Join Us? - Global Exposure, Local Stability: Work directly with a fast-paced US tech client while enjoying the stability, fixed salary, and legal protections of a permanent Mauritian contract. - Modern Working Culture: We operate on trust. Enjoy a flexible, hybrid work arrangement that respects your independence and work-life balance. - Continuous Learning: Access the tools, guidance, and professional development support you need to remain at the forefront of the global SaaS industry. - Inclusivity at Our Core: We are a strict equal opportunity employer. We value skills, character, and drive above all else.