• Location:
  • Salary:
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  • Posted:
    5 months ago
  • Category:
    IT & Computer
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Established in 2003, UserTech Solutions Ltd is a Value-Added Reseller (VAR) and Managed Services Provider (MSP), focused on helping organisations maximize the value of their information assets, achieve compliance, and automate their IT infrastructure. We have developed unique competencies through proven processes and strong relationships with leading global vendors in delivering innovative, high-value and scalable solutions.



UserTech has an exciting opportunity for a Technical Solutions Engineer – Endpoint & Cloud. The TSE will be responsible for designing, implementing host-based, SaaS and IaaS solutions to solve some of the most challenging endpoint and cloud compliance security problems for enterprise customers. This is a key opportunity for someone with industry and technology expertise in Data Security


• Achieve relevant training and champion certifications in accordance with company guidelines

• Be our data security subject matter expert in establishing and maintaining a technical, hands-on proficiency across all aspects of our Endpoint and Cloud technologies

• Responsible for the day-to-day implementation of strategic success plans that manage our customers journey from on-boarding to operational maturity • Ensure support issues are recorded, tracked, resolved, and follow-ups are done in a timely manner

• Document customer communication and technical issues to support product & service quality

• Understand how our customers are utilizing our solutions and recommend additional features that can be leveraged to increase their security posture

• Participation in on-call duties



• Good understanding of TCP/IP and HTTP/SSL protocols

• Minimum of 1-5 years hands-on experience designing, deploying, supporting, troubleshooting, and administering Windows-based systems such as Active Directory/LDAP

• Solid grounding with SaaS, PaaS, and IaaS technologies including security architecture design and implementations (AWS, Azure, GCP)

• Experience with deploying endpoint security on multiple OS: Windows, Mac & Linux

• Familiarity with DLP and compliance requirements (PCI, GDPR, DPA)

• Expert in troubleshooting various scenarios and systems using knowledge of common tools (tcpdump)



• Excellent written and verbal communication skills

• A team player, structured and result-oriented

• Understanding of mobile operating systems: Android or iOS



• Diploma or Degree in IT Security/ Computer Science

• CompTIA Security or equivalent • Certifications in Microsoft(O365, Azure), AWS, GCP, a plus