• Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Business & Information
  • Deadline:
    October 1, 2021
  • Job Level:

Overview

• Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.

• Provide subject matter expertise for complex issues.

• Build training curriculum & Work Instructions.

• Identify and communicate opportunities for continuous process improvement

• Use existing knowledge base to provide a customer facing root cause assessment.


Skill Set

• Good understanding of Order Management process. Quote to Order.

• Clear written & oral communication skills with internal customers.

• Sound analytical & interpersonal skills

• Strong troubleshooting and diagnosis skills

• Training experience will be handy.

• Experience in creating knowledge base would be an advantage.


Experience

• 3-4 years of experience in a BPO environment.

• Any Bachelor’s degree.

• Proficient MS Excel

• Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management

• Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…

• Problem solving and analytical skills.

• Customer / Client facing experience would be handy.