• Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Business & Information
  • Deadline:
    October 1, 2021
  • Job Level:

Overview

• Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.

• Support building training curriculum & Work Instructions.

• Interact with the sales team through chat or calls through Microsoft Teams.

• Provide email support.

• Interact effectively with upstream and downstream teams


Skill set

• Good understanding of Order Management process. Quote to Order.

• Clear written & oral communication skills with internal customers.

• Experience in working on ERP systems i.e SAP & Web based tools

• Works well with cross functional teams

• Good knowledge on KPI’s and SLA’s

• Acumen for quality at work.


Experience required

• 1 – 2 years of experience in a BPO environment.

• Any Bachelor’s degree.

• Proficient MS Excel

• Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management