Should have worked as a Level 2 engineers for atleast 2 years
Should at least have 2-4 years of total working experience
Should be Graduate or Above
Should have extensive working knowledge of Microsoft Office365 cloud
Must have Certifications like MCSE Office365, MS100 or MS101 & ITIL
Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud
The candidate will be required to architect, design and implement solutions using different services & solutions offered by MS Office365 package
Handle Tier 2 Office365 related issues.
Help Tier 1 resources to address the Office365 related issues
Troubleshooting the advanced Office365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.
Will be responsible for updating, sharing daily, weekly & monthly Office365 related tickets tracker & analysis.
Resolving any global, cross-functional or work-team issues
Defining key management routines and governance strategy to ensure effective business process execution
Reporting and trending on the effectiveness of the solutions and standards • Initiate improvements in tools, requirements gathering, processes, and people • Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Office365 related tickets.
Understanding Office365 support priorities and objectives and taking an active role in accomplishing them.
Should be able to use & provide advanced tools for Office365 issues diagnosis & troubleshooting
Responsible for handling individual projects related to new implementations, improvisations or migrations to Office365 from multiple source platforms.
Excellent verbal & written Communication skills
Should have excellent customer handling & listening skills
Strong analytical skills
Strong problem-solving skills
Change Management & negotiating skills
Quick decision maker and fast learner
Experience in handling multiple tasks
Very organized and team player
Result Oriented & able to deliver within timelines
Extensive knowledge of Win 7, 8, 8.1 & 10, 2003,2008 & 2012 servers OS • Extensive knowledge of emailing: MS Exchange 2007, 2010, 2013 ,2016 & Online (O365) • Extensive knowledge of SMTP, POP3 and Exchange mail protocols
Extensive knowledge of Exchange Hybrid Configuration & Mail Flow troubleshooting • Able to troubleshoot complex Exchange Online Mail Flow & Environmental Issues. • Able to analyze Exchange Logs and provide RCA of the reported issues
Relevant experience on Office365 Exchange Online, Online Spam Filtering, Connectors, Transport Rule, DKIM, DMARC, Auditing, Retention & Archival policies, DLP, Message Trace & header Analysis, Public Folder Management.
Should have extensive knowledge of on-prem & O365 Hybrid Environment • Should have extensive knowledge in AZURE AD and AD Connect implementation. • Should have extensive experience in performance monitoring and troubleshooting activities in Office365 using advanced tools like PowerShell
Should have extensive knowledge & experience in implementing ADFS Single Sign One with Office365 & configuring ADFS internal & proxy servers.
Should have extensive experience in working with Exchange Backups and Restores using native backup tools and 3rd party backup software.
Should have extensive knowledge of MS Office tools
Extensive understanding of network protocols e.g. TCP / IP & mail traffic & DNS flows • Extensive administrative Knowledge on other Office365 products like Skype for business, SharePoint online etc