• Location:
  • Salary:
  • Job type:
  • Posted:
    2 months ago
  • Category:
    IT & Computer
  • Deadline:
  • Job Level:

Eligibility Criteria: 

  • Should have worked as a Level 2 engineers for atleast 2 years 
  • Should at least have 2-4 years of total working experience 
  • Should be Graduate or Above 
  • Should have extensive working knowledge of Microsoft Office365 cloud 
  • Must have Certifications like MCSE Office365, MS100 or MS101 & ITIL 

Principal Responsibilities: 

  • Responsible to provide high end Technical & Project based support & consultation for  Office365 Cloud 
  • The candidate will be required to architect, design and implement solutions using  different services & solutions offered by MS Office365 package 
  • Handle Tier 2 Office365 related issues. 
  • Help Tier 1 resources to address the Office365 related issues 
  • Troubleshooting the advanced Office365 issues and performing call backs ensuring  issues are resolved in the defined SLA & appropriate solution is provided to the  customer. 
  • Will be responsible for updating, sharing daily, weekly & monthly Office365 related  tickets tracker & analysis. 
  • Resolving any global, cross-functional or work-team issues 
  • Defining key management routines and governance strategy to ensure effective  business process execution 
  • Reporting and trending on the effectiveness of the solutions and standards Initiate improvements in tools, requirements gathering, processes, and people Responsible to investigate causes, tests solutions & suggest solutions in place to reduce  the time taken to resolve the Office365 related tickets. 
  • Understanding Office365 support priorities and objectives and taking an active role in  accomplishing them.


  • Should be able to use & provide advanced tools for Office365 issues diagnosis &  troubleshooting 
  • Responsible for handling individual projects related to new implementations,  improvisations or migrations to Office365 from multiple source platforms. 

Behavioral Skills 

  • Excellent verbal & written Communication skills 
  • Should have excellent customer handling & listening skills 
  • Strong analytical skills 
  • Strong problem-solving skills 
  • Change Management & negotiating skills 
  • Quick decision maker and fast learner 
  • Experience in handling multiple tasks  
  • Very organized and team player 
  • Result Oriented & able to deliver within timelines 

Technical Skills: 

  • Extensive knowledge of Win 7, 8, 8.1 & 10, 2003,2008 & 2012 servers OS Extensive knowledge of emailing: MS Exchange 2007, 2010, 2013 ,2016 & Online (O365) Extensive knowledge of SMTP, POP3 and Exchange mail protocols 
  • Extensive knowledge of Exchange Hybrid Configuration & Mail Flow troubleshooting Able to troubleshoot complex Exchange Online Mail Flow & Environmental Issues. Able to analyze Exchange Logs and provide RCA of the reported issues 
  • Relevant experience on Office365 Exchange Online, Online Spam Filtering, Connectors,  Transport Rule, DKIM, DMARC, Auditing, Retention & Archival policies, DLP, Message  Trace & header Analysis, Public Folder Management. 
  • Should have extensive knowledge of on-prem & O365 Hybrid Environment Should have extensive knowledge in AZURE AD and AD Connect implementation. Should have extensive experience in performance monitoring and troubleshooting  activities in Office365 using advanced tools like PowerShell 
  • Should have extensive knowledge & experience in implementing ADFS Single Sign One  with Office365 & configuring ADFS internal & proxy servers.


  • Should have extensive experience in working with Exchange Backups and Restores using  native backup tools and 3rd party backup software. 
  • Should have extensive knowledge of MS Office tools 
  • Extensive understanding of network protocols e.g. TCP / IP & mail traffic & DNS flows Extensive administrative Knowledge on other Office365 products like Skype for  business, SharePoint online etc