Overview

Responsibilities: Do you want to work within a talented team where your expertise will be used to its

true value? Are you motivated by customer service, problem solving and challenges?

So your future colleagues are just waiting for YOU to:

1.Analyze, diagnose and solve level 2 and 3 problems as a remote support;

2.Participate in preventive maintenance and ensure a stable environment for our customers;

3.Ensure full customer satisfaction by carrying out rigorous follow-ups;

4.Identify opportunities for improving the environment and submit your recommendations to

administrators and client managers;

5.Contribute to the success of several projects whose collaboration will be of invaluable help to

the company.

Required profile

Strong skills in developing and maintaining client relationships as well as problem solving;

Mastery of Windows 7 and 10 operating systems;

Skills in Microsoft environments (Windows Server 2012 R2, 2016, 2019, Active Directory, DNS, etc);

Knowledge of virtualization (VMware, Hyper V, etc.);

Knowledge of Cloud and backup. (Veeam, Microsoft Office 365, Microsoft Azure, Amazon AWS);

General knowledge of network infrastructure (Switch, router-firewall);

Very good command of French and English (written and spoken);

2 years of relevant experiences in the field.

Valid driver’s license if possible.

Hours of Work: 08hr-18hr Monday to Friday

Required Skills

Analysis and problem solving; 2 to 5 years

Customer relationship; 2 to 5 years

Customer service; 2 to 5 years

Cloud solutions; 1 to 2 years

Windows Server; 2 to 5 years

Active directory; 2 to 5 years

Hyper V; 1 to 2 years