• Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Business & Information
  • Deadline:
    October 1, 2021
  • Job Level:

Overview

• Resolve inquiries on associate pay, benefits, company policies and other HR related areas

• Provide detailed documentation on each call using case management system

• Actively listen to caller inquiry to ensure appropriate resolution

• Utilize available resources (i.e. knowledgebase, HRMS system, company intranet) to determine the most accurate response to caller

• Interpret policy and explain procedures • Coordinate with SME’s and escalate customer requirement and issues as per requirement.

• Handle associate profile changes, i.e. address and tax changes, etc.

• Handle Hire to Retire queries on an ongoing basis

• Respond to escalated issues from associates, HR professionals, and HR managers

• Additional task as assigned


Educational Requirements & Skills

• Graduate in any stream (business or technical discipline preferred)

• Customer Service champion and the ability to model high levels of customer service

• Knowledge/understanding of Company policies across all business formats

• Excellent listening skills

• Excellent written and oral communication skills

• Problem solving ability

• Ability to take escalation calls both inbound and outbound calls

• Ability to meet quality standards and customer service goals


Experience

  • 1 – 2 years of experience in HR helpdesk/ query resolution