• Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Customer Service
  • Deadline:
    September 3, 2022
  • Job Level:

Overview

Our Client is looking  for a ‘Customer Service Representatives’ Who will help customers with complaints and questions ,give customers information about products and services ,takes orders and process returns.


Job Description:

  • Problem solver/Passionate about exceptional customer service
  • High level of customer service across multichannels
  • Provide general support and build engaging relationships
  • Actively offer all client products and benefits to customers on all interactions across mulitchannels
  • Identify the needs of the end user
  • Answer chats, calls and respond to social media queries & emails
  • Research required information using available resources
  • Manage, investigate and solve customer complaints till resolution
  • Provide customers with product and service information
  • Enter and update customer information into system
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Meets or exceeds quality and productivity goals assigned by management.
  • Demonstrates clear and polite written and oral communication.
  • Maintain a positive and professional demeanor and portray the company in a positive light.
  • Demonstrates appropriate sense of urgency across channel responses and service levels.
  • Follow company policies and processes in order to process customer requests appropriately.
  • Demonstrates knowledge and use of departmental resources, policies, and procedures.
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
  • Proactively communicates system and process issues, and customer feedback trends to management.
  • Exceeds customer expectations by going above and beyond.

Minimum Requirements

  • Grade 12
  • Must be bilingual: English and  French (fluently in both verbal and written form)
  • Previous customer service experience 6 to 12 months
  • Strong PC literacy
  • Strong customer orientation
    Availability to work shifts